coverage details

• All PWSA customers are in the program effective January 1, 2010, unless they choose to Opt-Out.
• If a Customer opts out by July 1, 2010, they will be reimbursed any and all payments made pursuant to the program unless they have utilized the services.
• The program is available to ALL residential customers and small commercial units with water lines less than two (2) inches in diameter and sewer laterals less than ten (10) inches in diameter.
• After July 1, 2010 customer payments will not be refunded. However the program runs month to month, therefore customers may opt-out at anytime.
• If a customer opts out of the program, then subsequently re-enrolls, there will be a thirty (30) days waiting period.
• Coverage under the program starts on January 1, 2010 and continues thereafter as long as the customer makes timely payments of their PWSA bill. Coverage will be suspended in cases of nonpayment.
• Customer accounts with PWSA that are delinquent beyond 90 days and subsequently turned over to collection agencies by PWSA will be removed from the program without notice.
• Utility Line Security will provide qualified plumbers or contractors to provide expedient and professional service.
• The program covers materials and labor associated with the repair and replacement of the customer’s water, sewer and/or gas lines due to failure by ordinary wear and tear (includes blockage arising from infiltration of tree roots).
• The program covers the water service line from the curb box to the foundation of the house, sewer and gas laterals from the main line to the foundation of the house. For an extra charge, $3.50 per month gas coverage from the curb box to the exterior meter can be added.
• Site restoration is limited to the affected area. Restoration includes
  backfilling, reseeding, and restoration of the affected paved, concrete or brick driveway, sidewalk or street area.
• Utility Line Security has the right to modify this Program, from time to time, on thirty (30) days written notice.
• If Utility Line Security determines that there is no coverage, the property owner will receive a written explanation.
• All warranties are disclaimed, including the implied warranties of merchantability.

utility line security does not cover:

• Reimbursements to the customer for work performed by anyone other than a Utility Line Security contractor. Utility Line Security will terminate coverage on lines that have been exposed.
• Clogs or leaks to any interior plumbing.
• Clogged sewer laterals or back-ups associated with non-leaking lines.
• Damage to the customer’s service lines caused by the actions of the customer, third parties, natural disasters, acts of God, abuse, vandalism or other abnormal causes.
• Damages that occurred prior to the start of service.
• Restoration of landscaped areas including trees, shrubs, flowers, retaining walls, steps or other structures.
• Updating and/or moving non-leaking utility service pipes to satisfy directives of the utility company or any other organization.
• Water, sewer or gas lines that are not connected to the local public provider.
• Sewer lines connected to septic systems, sand mounds, or leach beds.
• Any connections and/or extensions such as water lines to sprinklers or irrigation systems, including pressure-reducing valves, back-flow
  preventers, and other devices connected to the water line.
• Any section of water or sewer lines owned by others not covered by
  the program to which the covered water or sewer line is attached.
• Any repair required as a result of any local, city, state or federal agency inspection of the water or sewer line not otherwise covered
  under the program.
• Repairs to walls, ceilings or any surfaces inside or outside the home necessary for the access and repair of the utility service lines.
• Any damage to the inside of the home including but not limited to
  personal property, due to a back-up of the sewer line.
• Removal of debris necessary to access and repair the water line,
  including but not limited to temporary structures, old cars, trash, storage, rocks or materials.
• Replacement or movement of the water meter at the time of repair.
• Reimbursement for the cost of lost water.
• Movement of any non-leaking water, sewer or gas lines.
• Reimbursement of hotel or rental fees, moving and storage costs.
• Any dwellings that are not currently occupied due to construction, rehabilitation, renovation or abandonment.
• Liability for any environmental, property, special, incidental, consequential or other damages.